Privacy Policy

Information We Collect

When you submit an MDAC application through this website, we collect the information entered in the application form:

• Contact details: email address (entered twice to confirm it) and phone number
• Application type (single or group) and the number of travelers
• For each traveler: full name, date of birth, sex, nationality, country of birth, passport number and passport expiry date
• Travel details: arrival date, departure date, mode of travel, the country you are coming from, and your flight, vessel or transport number
• Accommodation details in Malaysia: accommodation type and the name, address, city, post code or other details you enter
• Your acceptance of our Terms and Refund Policy
• Payment-related transaction information, such as payment identifiers and payment status

Contact Form Information

If you use our contact form, we collect the details you enter, such as your name, nationality, email address, phone number, reason for contact, any application reference number and your message.

Technical and System Information

When you use this website and when you make a payment, we and our service providers may collect technical information such as your IP address, browser or device information (user agent), the time you accepted our terms, and information about how you use the website. Some of this is collected through cookies and similar technologies used by analytics and chat tools.

Payment Information

Card payments are entered into the checkout of our payment provider, Stripe, and are processed by that provider. We receive payment confirmation details such as the payment identifier, amount and status.

How We Use Your Information

Submission of information to Malaysian Immigration does not guarantee entry into Malaysia.

• To review the information you submit and to manually submit the relevant MDAC information to Malaysian Immigration
• To send you your application reference and the confirmation provided by this service by email
• To process payments and keep records of transactions and your acceptance of our terms
• To provide customer support and respond to inquiries
• To operate, secure and improve the website, and to detect and prevent fraud or misuse
• To comply with legal obligations and to protect our legal rights

How We Share Information

We do not sell or rent your personal information. We share information only as needed to provide the service or as required by law:

• Malaysian Immigration: the relevant MDAC information is submitted to Malaysian Immigration as part of our service
• Payment provider: Stripe processes card payments
• Email delivery service: ZeptoMail is used to send application and support emails
• Analytics and website tools: Google Analytics and Vercel Analytics, and the Tawk.to website chat tool
• Hosting and infrastructure providers that run the website
• Authorities or other parties where disclosure is required by law, or to protect rights, safety or against fraud
• A successor entity, if the business is transferred

Data Security

We use reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, service administration, legal obligations, disputes and recordkeeping.

Your Privacy Rights

Subject to applicable law, you may ask to access the personal information we hold about you, ask us to correct it, or ask us to delete it. We may need to verify your identity before acting on a request, and we may be unable to delete information we must keep for legal or recordkeeping reasons. You may also contact the relevant data protection authority if you have a concern about how your information is handled.

Changes to This Policy

We may update this Privacy Policy from time to time. The Last Updated date at the top of this page shows when it was last revised.

Privacy Contact

For privacy questions or requests, contact: privacy@digitalarrivalcard.com.my