Terms & Conditions

Service Description

DigitalArrivalCard.com.my provides application assistance for Malaysia Digital Arrival Card (MDAC) submissions on behalf of travelers intending to visit Malaysia. Customers provide their information through this website. Our team reviews the submitted information and manually submits the relevant MDAC information to Malaysian Immigration.

We act as an intermediary service provider to facilitate the MDAC application process. We are not a government entity and are not affiliated with or endorsed by the Malaysian Immigration Department or any Malaysian government agency. Other MDAC submission channels may be available. This website charges a service fee for the assistance it provides.

While we make every effort to review and submit your MDAC information accurately, completing an MDAC registration does not guarantee entry into Malaysia, as admission decisions rest solely with Malaysian immigration authorities. Our role is limited to application assistance and submission; we do not have authority over admission decisions.

User Responsibilities

As a user of our MDAC application assistance service, you agree to provide accurate, complete, and truthful information in your application. You are solely responsible for the accuracy of all personal details, passport information, travel plans, and any other information submitted through our platform. Providing false, misleading, or inaccurate information may result in application rejection, denial of entry into Malaysia, or legal consequences.

You are responsible for ensuring that you meet all applicable entry, passport and visa requirements for your travel to Malaysia.

You agree to review all information carefully before final submission. If you identify an error after submission, contact support. Whether a correction can be made may depend on the stage of the service process, and a new submission may sometimes be required.

You must not use our service for any unlawful purpose or in any way that violates these terms. You agree not to attempt to gain unauthorized access to our systems, interfere with the proper functioning of our website, or engage in any activity that could damage, disable, or impair our services.

Fees and Payment

Our MDAC application assistance service requires payment of a service fee as displayed on our website at the time of application. This service fee covers our review and submission of your MDAC information through this website.

Payment must be completed in full before our team begins reviewing your application. We accept the payment methods indicated at checkout. Payments are processed through our third-party payment provider.

Service fees are non-refundable. Please review the Refund Policy for the applicable terms. We reserve the right to modify our service fees at any time, but any changes will not affect applications already submitted or in process at the time of the fee change.

If your payment is declined or fails for any reason, we reserve the right to suspend or cancel your application until payment is successfully completed. You are responsible for any bank fees, currency conversion charges, or other financial charges associated with your payment.

Privacy and Data Protection

We take the privacy of your personal information seriously. The personal data, passport details and travel information you provide are handled in accordance with our Privacy Policy and applicable data protection laws. We use reasonable technical and organizational measures designed to protect your information.

Your information is used to provide our MDAC application assistance service. It is shared with Malaysian Immigration as part of the submission, and with service providers (such as payment and email providers) as described in our Privacy Policy. We do not sell or rent your personal information.

By using our service, you consent to the collection, processing, storage, and transmission of your personal information as described in our Privacy Policy. You have the right to request access to your data, request corrections, or request deletion of your data subject to legal and regulatory requirements. For detailed information about how we handle your data, please review our complete Privacy Policy.

Limitation of Liability

DigitalArrivalCard.com.my provides MDAC application assistance services on an "as is" and "as available" basis. While we strive for accuracy and reliability, we make no warranties or representations about the accuracy, completeness, or timeliness of our services. We do not guarantee that our website will be uninterrupted, secure, or error-free.

We are not responsible for decisions made by Malaysian immigration authorities regarding your MDAC submission or entry into Malaysia. Completing an MDAC registration does not guarantee entry - immigration officers have final authority to grant or deny admission. We are not liable for any denial of entry, travel disruptions, or any consequential damages arising from use of our services.

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to our services shall not exceed the service fee you paid for the specific application in question. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, opportunities, or travel expenses.

You acknowledge that international travel involves inherent risks and uncertainties beyond our control, including but not limited to changes in immigration policies, travel restrictions, health requirements, political situations, and natural events. We strongly recommend purchasing comprehensive travel insurance to protect against such risks.

Intellectual Property

All content on the DigitalArrivalCard.com.my website, including but not limited to text, graphics, logos, images, design elements, software, and compilation of content, is the property of DigitalArrivalCard.com.my or our content suppliers and is protected by Malaysian and international intellectual property laws.

You may not copy, reproduce, republish, upload, post, transmit, distribute, or modify any content from our website without our express written permission. You may print or download content for your personal, non-commercial use only, provided you do not modify the content and retain all copyright and proprietary notices.

Our trademarks, service marks, and logos may not be used without our prior written consent. Unauthorized use of our intellectual property may violate copyright, trademark, and other laws and could result in legal action.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the Malaysian courts.

In the event of any dispute, controversy, or claim arising from these terms or our services, you agree to first attempt to resolve the matter through good faith negotiations with us. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue legal remedies.

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these terms shall not be deemed a waiver of such right or provision.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions or our services, please contact us through the contact information provided on our website. We are committed to addressing your inquiries and resolving any issues promptly and professionally.